Return Policy

Returns Policy

We hope you enjoy your purchase. If you change your mind, please contact us within 30 days of receiving your order to request a return.

How to return
Email info@thamespuzzle.co.uk with your order number and the items you wish to return. We will provide the return address and instructions. Please send your items back within 14 days of notifying us.

Item condition
For change-of-mind returns, items should be unused and in their original condition, with packaging where possible. Patches must not have been ironed on, sewn on or otherwise applied.

Return postage
Customers are responsible for return postage for change-of-mind returns. We recommend keeping proof of postage.

Refunds
Refunds will be made to your original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Your payment provider may take additional time to display the refund.

Faulty, damaged or incorrect items
Please email us with your order number and details of the issue, including photos where possible. We will arrange an appropriate remedy and cover reasonable return postage where a return is required.

Our 30-day change-of-mind policy does not limit your statutory rights.